PETALS
PETALS (Patient Engagement, Tracking, and Long-term Support) is a VA HSR initiative designed to serve as a resource to investigators nationally who need a secure, compliant VA platform for developing and deploying text-messaging (SMS)* and automated calls (IVR) as part of research studies with Veteran patients.
PETALS is directed by Dr. Sameer Saini in the VA Ann Arbor’s Center for Clinical Management Research. Our team provides expertise and consultation that assists investigators nationally in the conceptual development of digital interventions, the deployment of SMS and IVR within VA-approved data secure environments, and the execution of digital communication programs that make a difference in the lives of Veterans and in the context of prior scientific work.
If you think you may be interested in discussing a project, please contact the team at VHAANNPETALSTeam@va.gov or send specific questions directly to Nicolle.Marinec@va.gov.
For active PETALS projects/engagement, see details below:
*SMS terms and conditions
Opting into Text Messages
By opting into any PETALS projects, you expressly consent to receive text messages from any of our research projects that may be sent using an automatic telephone dialing system, by or on behalf of PETALS, at the cell phone number you provide us. By voluntarily providing your cell phone number to PETALS, you consent to receive transactional, operational, or informational text messages at that phone number, including but not limited to survey reminders, wellness check-in, motivational messages and/or appointment reminders. Message frequency varies on the research you participate in and will not exceed after the research is concluded. Please note we may not be able to deliver messages to all mobile carriers. Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of purchasing any goods or services, and you understand and agree that all text messages may be sent using automated technology. Message and Data rates may apply.
How to Opt Out and Get Help
To stop receiving text messages from any PETALS project, you agree to reply STOP to the number sending the message. After replying STOP, you may receive additional communications confirming that your request has been received and processed, and you may continue to receive text messages for a short period while PETALS processes your request(s). If you need further assistance, text HELP to the number sending the message, or contact PETALS staff at (734)-222-4232.
